Ведущий специалист IT поддержки

Our client (International Pharma company) is looking for a Help Desk Specialist.

Job Duties:

• Maintain the integrity of all computer workstations and associated software within the organization (about 250 users)
• Act as the main point of contact for employees who are experiencing computer issues
• Ongoing maintenance and future planning needs of the company's desktop infrastructure
• Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
• Resolve software, hardware and device issues reported by the end users
• Installation, configuration and ongoing usability of desktop hardware and software
• IT support relating to technical issues involving Connect client
• Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
• Work with the project management team on PC builds and network equipment deployments
• Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
• Installation of packaged software and authorized 3rd party software
• Remote access solution (VPN) implementation and support
• Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Active participation in the on-boarding of new team members
• Point of contact in relationship with Mobility provider
• Mobility fleet management: voice & data subscriptions, devices (mobile phones, iPads etc)
• Point of contact in relationship with fixed telephony provider, support local mobile operating and network (SIM cards management, bills, mobile devices user support)
• Support business internal and external (out of office) corporate meetings and events (townhalls, meetings, marketing and other events based on current office equip and hardware)
• Managing local Russia and EAU countries end user software for electronic digital signatures (installation, updates, assistance to other departments in managing digital signature scopes)

Qualifications:

• Bachelor’s Degree;
• 3 + years of experience;
• Good knowledge English Upper Intermediate
• Understanding of the IT environment.

Other skills:

• Fluent English (Upper Intermediate);
• Leadership skills;
• Multitasking;
• Teamwork skills.

We offer:

• Opportunity to work on best in class technology platforms and solutions, having the broad view at the technologies & tools used globally;
• Manpower contract;
• Fix salary, Medical, life & accident insurance, lunch allowance, mobile allowance;
• The role is office based (5/2);
• Discover our best practices and build professional relationships in a new cultural environment.