After Sales Service Supervisor

Responsibilities:

1. Responsible for agent service operation construction guidance, business supervision and management assessment;
2. Responsible for the sorting, implementation and optimization of specific service processes and businesses, and continuously improve the service operation level of agents;
3. Assist department manager in formulating service standards and procedures, and supervise their implementation.
4. Analyze service data and provide decision support for management.
5. Regularly train service personnel to enhance their service awareness and skills.
6. Responsible for the planning, organization and implementation of department-level training plans of after-sales service department;

Requirements:

1. Education: Bachelor degree or above, major in marketing, automobile service or related.
2. Experience: at least 3 years of relevant work experience, including 2 years of management experience.
3. Language: Good English or Chinese listening, speaking, reading and writing skills are required.
4. Skills: Excellent customer service skills, communication skills and team management skills.
5. Knowledge: familiar with the automotive industry service process and customer satisfaction evaluation system.
6. Computer skills: proficient in MS Office suite and CRM system.

• Competitive salary and benefits package.

• Professional development training, and the potential for career growth opportunities.

• Work schedule 5/2

• Meal compensation