Student Services Officer

CENTRAL ASIAN UNIVERSITY is seeking a warm, empathetic, and highly organized graduate to serve as the primary point of contact for our Academic Affairs Department. If you love helping people, possess excellent communication skills, and want to launch a career in higher education administration, this role is for you!

Responsibilities:

• Greet and support students in person at the service desk, via email, and through the online student portal.

•Manage the departmental inbox, log student requests, and route them accurately to the Academic Registrar's Office or Examination Unit.

• Help students understand and navigate university regulations, enrollment procedures, module selection, and appeals.

• Issue official academic documents (enrollment letters, status verifications) once authorized by the Registrar.

• Undertake additional duties as directed by the Head of Academic Affairs in support of departmental service delivery.

Requirements:

Education:

• Bachelor's degree in Humanities, Communication,

• Education, Social Sciences, Psychology, or a related field.

Experience:

• No prior professional work experience is required.

• Candidates must demonstrate genuine interpersonal warmth, a service-oriented mindset, and a strong commitment to student welfare.

Hard Skills:

• Confident and proficient user of Microsoft Office Suite particularly Outlook (professional email management and scheduling), Word (correspondence preparation), and Excel (basic data entry and tracking).

• Competent in maintaining structured communication logs, digital filing systems, and shared information repositories.

• Strong reading comprehension and the ability to interpret, apply, and clearly explain complex academic regulations and procedures to a diverse student population.

• Ability to manage high volumes of enquiries simultaneously with consistent accuracy, professionalism, and attention to detail.

Soft Skills:

• A genuine enthusiasm for supporting students and a deep commitment to delivering accessible, respectful, and high-quality service.

• Naturally clear, empathetic, and professional in all face-to-face, phone, and written interactions.

• Ability to stay calm, composed, and supportive when guiding students through stressful or complex situations.

• Capable of quickly absorbing complex institutional policies and applying them accurately in live service scenarios.

• Takes pride in maintaining 100% accuracy in student records, communications, and digital filing.

• Action-oriented mindset with the ability to identify issues early, find solutions, or escalate them appropriately.

Work conditions:

• Work schedule: 5/7, from 9:00 to 18:00.
• Atmosphere: Friendly and energetic team of young professionals.
• Support: Professional support of the existing team.
• Employment: Official with a probationary period.
• Salary: To be discussed based on the successful outcome of the interview.
• Vacation: Annual paid leave of 28 working days;
• Benefits: Discussed individually.
• Workplace: Modern campus.