Customer Success Specialist

Responsibilities:

• Serve as the main point of contact for clients and maintain clear, professional communication
• Lead client onboarding and guide users through platform tools, dashboards, and campaign setup
• Explain product functionality and recommend next steps
• Monitor and follow up on technical issues
• Coordinate with internal support and engineering teams to ensure timely issues resolution

Requirements:

• Customer-focused, proactive, and able to work in a fast-paced environment

• Strong English skills (Upper-Intermediate+)
• Strong Excellent communication skills across calls, meetings, chat, and email
• Ability to follow and explain technical processes
• Experience with CRM and collaboration tools (e.g., Salesforce, Slack)
• Basic understanding of technical platforms, integrations, and workflows
• Experience working in customer success or similar client-facing roles is an advantage

• Experience in mobile, gaming, SaaS, or ad-tech industries is an advantage

• Working schedule: 5/2 from 09:00 till 18:00 CET

We offer:

• Projects for such clients as PayPal, Wargaming, Xerox, Philips, adidas and Toyota
• Competitive compensation that depends on your qualification and skills
• Career development system with clear skill qualifications
• Flexible working hours aligned to your schedule
• Options to work remotely
• Compensation for medical expenses
• English courses online
• Corporate parties and events for employees and their children
• Internal conferences, workshops and meetups for learning and experience sharing
• Gym membership compensation, corporate sport competitions (cybersport included)
• 5 days of paid sick leave per year with no obligation to submit a sick-leave certificate