After-Sales Service Head

Develop and execute the overall after-sales strategy in Central Asia, establishing and localizing service systems, network planning, and KPI frameworks while ensuring effective implementation of HQ standards and driving sustainable business growth.

Take ownership of key service KPIs including NSS, first-time fix rate, spare parts lead time, and stock fill rate, ensuring operational excellence and continuous improvement across dealer networks.

Lead and develop the local after-sales team, implement performance management, and foster a customer-centric culture through strong cross-functional collaboration.

Manage the spare parts and accessories business, including demand planning, warehouse operations, inventory control, and supply efficiency to support service targets.

Oversee warranty processes, budget control, recall management, and regulatory compliance, implementing goodwill and RSA programs to enhance customer satisfaction while controlling risk and costs.

Strengthen dealer technical capability, and handle technical campaign and customer claims, and lead spare parts homologation coordination with relevant authorities.

Minimum 5+ years in automotive after-sales management.

Overseas experience or emerging markets preferred.

Strong understanding of service KPIs and operational management.

Fluent local language and English are required.

Experience with EV brands is a plus.

Experience in building service systems from scratch preferred.