Part Operations Teamlead (Customer Service)

Our Promise to You:

• Work Your Way: embrace a flexible schedule starting from 7AM up to 7PM
• Level Up Anytime: get unlimited access to premium online training platforms
• Stay Healthy, Stay Happy: full medical insurance coverage
• Annyenghaseyo to New Skills: dive into Korean language classes
• Move, Stretch, Thrive: from fitness reimbursements to weekly yoga sessions
• Fuel Up on Us: enjoy daily lunch allowance and discount programs from partners

Your Background at a Glance:

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, Economics, or related field

• 3–5+ years of experience in supply chain, service operations, inventory management, or logistics

• Previous team leadership or project management experience is a strong advantage

• Strong understanding of inventory management principles and service parts operations

• Proven experience managing KPIs and cost control processes

• Strong analytical mindset with the ability to interpret data and drive operational decisions

• Advanced Excel skills (reporting, pivot tables, analysis, forecasting)

• Experience working with ERP systems (SAP is highly preferred)

How You Will Make an Impact:

• Lead and manage end-to-end service parts operations to ensure stable and timely parts availability for service centers
• Oversee parts supply planning, allocation, and replenishment processes to maintain optimal inventory levels
• Ensure high service level and minimize downtime through effective stock management
• Own and drive key operational KPIs such as parts availability, inventory turnover, backorder rate, stock, and cost efficiency
• Coordinate and manage PICs (Persons in Charge) across parts operations and ensure task execution within deadlines
• Monitor and optimize operational costs related to parts procurement, storage, and distribution
• Develop and implement parts management strategy aligned with service and business objectives
• Analyze demand trends and adjust supply plans accordingly
• Participate in pricing strategy development for service parts, ensuring competitiveness and profitability
• Identify root causes of stock shortages or excess inventory and implement corrective actions
• Collaborate closely with HQ, logistics, finance, and service center teams to ensure operational alignment