COO UAE / Country Manager (Fintech, PDL, BNPL, POS lending, Payment system, Microfinance) UAE, Dubai
COO UAE / Country Manager (Fintech, PDL, BNPL, POS lending, Payment system, Microfinance) UAE, Dubai
эмират Дубай, Дубай Ленд
Описание вакансии
Vacancy: Chief Operating Officer (COO) / Country Manager (Fintech, BNPL, POS lending, Payment systems), UAE, Dubai
A fast-growing Fintech company based in Dubai, UAE, and part of a large fintech group, in search of a Fintech COO.
Our Fintech team has launched new business lines in the UAE.
We are seeking a COO whose primary mission will be to build from the ground up and launch the efficient operations of our operational teams in the UAE.
Key Responsibilities:
- Establish and launch core business operations from scratch: Collections (Soft, Hard & Legal), Sales, Partner Account Management, and Call Center
- Develop and implement operational processes and a unified approach for all stages of the customer journey
- Build and scale the team from 3 to 100 FTEs, including full-cycle recruitment, training, and team development
- Design and implement operating principles, a motivation system, and KPIs for all operational teams
- Participate in financial modeling, operational expense planning, and budgeting
- Launch new products and scale existing ones in collaboration with business teams
- Implement IT solutions (CRM, collections automation, scoring systems)
We expect from you:
- Proven experience as a Chief Operating Officer, Operations/Executive Director, or Head of Customer Service
- Background in FinTech / Microfinance and/or experience with BNPL, POS lending
- Hands-on experience managing teams of 50+ people
- Deep understanding of customer-facing functions: Collections (Soft, Hard & Legal), Sales, PAM, Call Center
- Experience building teams and establishing business processes from scratch
- Ability to work in a fast-paced environment, make swift decisions, and take full ownership of outcomes
- Strategic thinking combined with a hands-on approach and readiness to dive deep into processes when necessary
- Systematic approach and proven ability to see complex projects through to completion
We offer:
- Formal employment in full compliance with UAE labor law
- On-site work format
- Competitive salary and performance-based bonuses (to be discussed individually)
- 30 days of paid annual leave
- 15 days of paid sick leave
- Comprehensive medical insurance
- Relocation package and support with adaptation in Dubai
Навыки
- Операционное управление
- Операционный менеджмент
- Chief Operating Officer
- COO
- CEO
- CCO
- Sales Management
- B2B Продажи
- Сollection
- Business Development
- Стратегический менеджмент
- Управление отношениями с клиентами
- Английский язык
- Стратегическое мышление
- Аналитическое мышление
- Leadership Skills
- Стратегическое планирование
- Управление командой
- Project management
- Team management
- МФО
- MFO
- MFI
- Microfinance
- BNPL
- Partner Account Management
- Customer Service
- POS lending
- Payment systems
- Fintech
Адрес
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