Operational Training & Development Supervisor

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Your day-to-day:

• Develop and execute the factory capability-building strategy to ensure a highly skilled workforce, strong technical expertise, and full compliance with Quality Management System (QMS) requirements.
• Lead the design, deployment, and continuous enhancement of technical, operational, and leadership training programs across manufacturing functions.
• Own and lead the Education & Training Pillar within the OPEN+ framework, driving capability development, pillar maturity progression, knowledge management, governance, and sustainable people excellence across the factory.
• Establish and maintain competency frameworks, qualification matrices, career development pathways, and certification programs for critical operational roles.
• Identify current and future capability gaps and develop talent acquisition, assessment, onboarding, and training plans to support evolving business needs.
• Define, monitor, and analyze training KPIs to measure learning effectiveness, capability growth, compliance levels, and operational impact.
• Partner closely with manufacturing leaders and support functions to ensure employees consistently meet technical, quality, and operational performance standards.
• Drive a culture of continuous improvement through the implementation of OPEN+/IOS methodologies, best practices, and capability-building initiatives.
• Support business transformation and new technology deployment by ensuring timely development of critical skills and workforce readiness.
• Promote a strong safety-first culture and ensure adherence to EHS, sustainability, and company standards.
• Ensure accurate training governance, documentation, reporting, and maintenance of learning records within relevant systems and platforms.
• Manage and optimize the department budget, ensuring effective allocation of resources and maximum return on training investments.
• Foster knowledge sharing, cross-functional collaboration, succession readiness, and workforce flexibility across manufacturing areas.
• Lead, coach, and develop the training team, creating an engaging learning environment and driving excellence in capability development.

Who we're looking for:

• Bachelor’s or Master’s degree in Engineering, Manufacturing, Business Administration, Management, Learning & Development, or a related field.
• Minimum 5 years of experience in manufacturing, capability building, training & development, quality, operational excellence, or related functions within FMCG, pharmaceutical, or similar industries.
• Minimum 3 years of people leadership experience with a proven track record of developing and motivating teams.
• Strong understanding of manufacturing operations, competency management systems, workforce capability development, and adult learning principles.
• Experience working with Quality Management Systems (QMS), compliance requirements, and continuous improvement methodologies.
• Proven ability to design and implement training strategies, learning pathways, qualification programs, and capability-building frameworks.
• Strong stakeholder management, influencing, communication, facilitation, and coaching skills across all organizational levels.
• Experience defining and managing KPIs, analyzing training effectiveness, and driving data-based improvement actions.
• Strong analytical, strategic planning, and project management capabilities.
• Fluent in English and Russian; knowledge of Kazakh is considered an advantage.
• Proficiency in Microsoft Office applications and Learning Management Systems (LMS).
• Knowledge of Power BI and experience in creating data-driven training, capability, and performance dashboards will be considered a strong advantage.
• Continuous improvement mindset, growth orientation, and ability to thrive in a dynamic manufacturing environment.

What we offer:

• An opportunity to pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• An opportunity to build an international career and for cross-functional moves.
• Extended social package: life insurance, insurance from critical illnesses, additional payment for preschool development of children, participation in the Employee Assistance Program (financial, psychological and legal consultations) for employees and family members, and much more.

Philip Morris Kazakhstan is the holder of Top Employer Kazakhstan & Global award for 10 consecutive years as well as the only Equal Pay certificate holder in Kazakhstan, which proves our commitment to highest working standards.

*Relocation support is not available for this job