E-Commerce Assistant

BACKGROUND

Established in 2013, HONOR is a leading global provider of smart devices: smartphones, laptops, wearables, and audio devices, etc. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products.

HONOR pioneered many industry-first technologies and possesses excellent R&D capabilities to support the development of its full portfolio of smartphones and other smart devices. Created amid the rise of the digital era, HONOR develops an ecosystem of innovative products, including smart home and office appliances, healthy lifestyle and entertainment products. Every HONOR smartphone is subject to strict quality controls and must pass over 400 product tests and over 20 global certification standards before launching. HONOR owns 3,000+ service centers and 43 call centers, providing premium and efficient services to customers in over 82 markets.

Key Responsibilities:

1. Daily Sales Support Across E-Commerce Platforms
Support sales execution on key platforms — Kaspi, Halyk Market, ForteMarket, Wildberries (WB), and OZON — by maintaining accurate listings, monitoring sales performance, and assisting in achieving channel targets.

2. Partner Communication & Operational Coordination
Handle daily communication with marketplace managers, resolve basic operational questions (stocks, prices, content, delivery settings), and ensure timely updates within each platform.

3. Assortment, Pricing Updates & Operational Costing Support
Maintain up-to-date assortment and pricing; assist in preparing basic margin, commission, logistics, and promo cost calculations under the guidance of the e-commerce manager.

4. Product Packaging & Marketplace Requirements Compliance
Ensure products meet packaging and listing requirements for each platform; coordinate with internal teams to update information when needed.

5. Content Creation & Product Card Management
Create and update product cards, write descriptions and specifications, upload visuals, and coordinate with designers to produce required images or banners.

6. Competitive Monitoring & Market Tracking
Conduct regular competitor checks (pricing, promo, content quality, assortment) and prepare short reports with findings and suggestions.

7. Reporting, Analytics & Forecasting Support
Prepare weekly and monthly reports; collect and structure data; assist with basic analytics and sales forecasting tasks.

8. Customer Insight & Feedback Monitoring
Track reviews, ratings, Q&A on platforms; identify common customer issues; share improvement suggestions with the team.

9. Initiative & Improvement Proposals
Proactively provide ideas on how to improve product presentation, platform visibility, promotions, and customer experience.

10. Cross-Functional Coordination
Work with marketing, designers, supply chain, and finance teams to support campaigns, product launches, and operational processes.

Requirements

• 1-2 years' experience in E-Commerce
• Experience with customer service or managing high-volume customer communications
• Language Skills: Confident command of Kazakh and English (written and spoken) for communication, reporting, and work with platform interfaces.