Senior Receptionist

Haileybury Almaty prioritises the safety and wellbeing of our community and expects all staff to share the same commitment. Our Child Protection & Safeguarding policy outlines the measures we have in place to ensure the safety of all students. As part of our safer recruitment process, online searches, extensive checks and references will be conducted.

Haileybury Almaty is an equal opportunity employer and as such treats all job applicants and staff with equal respect free from unjustifiable discrimination. Haileybury Almaty is committed to safeguarding and promoting the welfare of children and young people.

We are looking for a Senior Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

What does a Senior Receptionist do?

• Provide day-to-day guidance and ensure consistency of service and high standards across the reception function.
• Support with the smooth onboarding, induction and basic training of new Reception staff to maintain unified procedures and expectations.
• Support the recruitment process for new Reception staff by assisting with shortlisting and interviews, ensuring applicants experience a positive and professional first point of contact.
• Act as the first point of reference for routine queries, offering clarification on established processes when required.
• Help coordinate the workflow of the Reception desk to ensure tasks are completed efficiently and in line with existing protocols.
• Assist in maintaining alignment of Reception practices by modelling expected standards and reinforcing agreed procedures.
• Support the Deputy Head in ensuring continuity of reception operations, including passing on updates and routine communications.
• Greet and welcome guests/parents/staff as soon as they arrive at the school
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Provide basic consultancy on what school offers

• Close cooperation with Admissions function.

• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following health and safety procedures and controlling access via the reception desk (maintain a logbook, issue visitor badges)
• Make a comprehensive registration of pupils, parents, school staff and contractors through data entry and maintenance of an electronic access register.
• Collect personal data of the above categories in order to issue electronic passes.
• Make up to date adjustments (redundant staff, barred access, etc.) to the electronic access register.
• Submit applications for electronic passes issue.
• Keep track of those present at school.
• Provide weekly extract from the electronic access report on the arrival and departure of pupils, school staff and contractors.
• Collect information about clients’ vehicles in order to form a vehicle access-control register.
• Make up to date adjustments to the electronic vehicle access register.
• Keep in contact with school clients on the relevance of the information they provide to get access to the school (if necessary, but at least every six months).
• On a weekly basis, share obtained information about access control with the representative of the service company.
• Make pupils registration.
• Make time & attendance records for all pupils.
• Complete and submit required documentation or electronic data as requested by school administration.
• Assist the school administrative team during emergency/medical situations
• Perform operations on ISAMS program
• Efficiently manage and prioritise the complex demands of a wide range of duties and responsibilities
• Make translation from English into Russian, and from Russian into English.
• Provide other receptionist services such as filing, photocopying, transcribing and faxing.

The main requirements for the candidate:

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Fluent in English, Russian and Kazakh
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree

• The more detailed list of responsibilities includes (but not limited to):

Responsibilities:

• Greet and welcome guests/parents/staff as soon as they arrive at the school
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Provide basic consultancy on what school offers. Close cooperation with Admissions function.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Type of contract: Permanent

• Start date: mid of March, 2026

  We offer:

  - Competitive Salary

  - Annual Paid leave 28 calendar days

  - Monday to Friday, 8am to 5pm, work schedule

  - Free and Healthy Breakfast & Lunches in School

  - Medical Insurance coverage for staff and family members (after the probation period)

  - CPD opportunities

  - International & Friendly environment

The closing date for applications is March 13, 2026 12:00 pm. However the School remains the right to start interviews earlier.

Please send your applications in English language and indicate your salary expectations.