Customer Support Specialist

BP Mobile is an industry-leading company that develops and publishes mobile-first products using cutting-edge innovations. Our top apps include iScanner, Findo, Second Phone Number, and Cleaner Kit. The products constantly hit the charts and push their categories forward. Since the company's founding, we have grown to 300+ employees spread across the globe with a user base of over 500 million people, and we continue to proliferate as a team. We welcome professionals who share our belief in technology and its ability to empower people!

Our Support Department is expanding, and we’re opening a Customer Support Specialist position. Aspiring inexperienced candidates are welcome, as your hunger - for knowledge and growth is enough to ensure a bright future in our company.

What you will do:

• Respond to customer inquiries
• Collect customer feedback
• Gather and analyze user information
• Provide regular feedback on common issues

What you should have:

• Excellent written and verbal communication skills in both English and Russian
• Ability to work on night/weekend/holiday shifts
• Patience and an eye for detail
• Solid knowledge of mobile app market
• Ability to delve into tech details when necessary
• Ability to manage multiple projects simultaneously

Will be a plus:

• Experience in relevant industries or call centers
• Communication experience in American English
• Knowledge of other languages

What we offer:

• Working on a variety of unique in-house products in a friendly team of professionals;
• Independent decision-making and no meaningless paperwork;
• A chance to influence the development of our products directly;
• Offices located in the city center close to subway stations;
• Medical insurance (including dental);
• English courses;
• Corporate discounts and parking compensation;
• A choice between working from home or the office;
• Sports reimbursement, 5 sick days, and other benefits.

Shortlisted candidates will be proposed a test assignment.

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