Key Account Manager (Senior/Lead)

Location: Limassol
Conditions: Full-time

Responsibilities:
Client Relationship Management
- Build and maintain strong, long-term relationships with key clients in the telecom sector to foster loyalty and drive sustained business growth.
- Act as the primary point of contact for assigned accounts, ensuring prompt and effective communication, support, and resolution of client needs.
Cross-Functional Coordination
- Collaborate with internal teams (support, product, and technical departments) to ensure seamless service delivery and alignment with client expectations.
- Data-Driven Insights & Reporting
- Analyze customer usage data, service trends, and telecom market dynamics to offer strategic, data-backed recommendations.
- Deliver regular business reviews, analytical reports, and tailored presentations to clients to showcase value and uncover new opportunities.
Department & Process Management
- Organize and optimize account management workflows to enhance operational efficiency and alignment with strategic goals.
- Develop and implement standard procedures and best practices for account handling, issue resolution, and client communications.
- Monitor team performance using key performance indicators (KPIs), and implement continuous improvement initiatives.
Customer Experience & Automation
- Track and improve customer satisfaction metrics, including Net Promoter Score (NPS).
- Leverage CRM systems and automation tools to enhance productivity, customer engagement, and service consistency.
Partnership Development
- Build and manage relationships with telecom operators, service providers, and technology vendors.
- Negotiate agreements that ensure favorable terms, service quality, and business alignment.
- Continuously assess and improve partner performance, onboarding new partners to enhance service offerings and market reach.
- Collaborate with partners to co-develop telecom-focused solutions that meet evolving client needs.

Requirements:
- Proven track record in Key Account Management, Business Development, or a similar client-facing role within telecom or a related industry.
- Strong relationship-building, negotiation, and strategic thinking skills.
- Ability to proactively manage client needs and solve complex challenges.
- Exceptional communication and presentation skills in both Russian and English.
- Experience in structuring and optimizing account management processes for scale and efficiency.
- Familiarity with performance monitoring tools and KPI-based evaluation methods.
- Experience in telecom partnerships, including negotiation, contract management, and performance oversight.
- Proficiency in CRM platforms and Atlassian tools (Jira, Confluence, etc.).

Working conditions:
- Official employment and support for a work visa
- Opportunities for professional growth
- Friendly work environment
- Flexible start to the workday