CRM Specialist

International automotive company GAC is looking for a CRM Specialist with background in marketing and analytics for the Marketing Division.

CRM Specialist will be responsible for:

• Development of LMS business process.
• Optimize end-to-end processes and refine strategies to minimize lead attrition and enhance LTO (Lead-to-Oder) sales conversion rates.
• Development of the CRM strategy.
• Investigation of competitors.
• Identification of current issues and gaps & countermeasures.
• Benchmarking.
• Investigation of marketing and sales funnel.
• Deep investigation of DNM tool.
• Deep investigation of media tool.
• Deep understanding of DNM dashboard.
• Communication with key stakeholders.
• Scaling business process to DLR network.
• New dealers training.
• Weekly monitoring of DLRs KPIs
• Work with weak dealers.
• Collaborate with media agency on CDP development.

Requirements:

• Higher education.
• At least 1 year of working experience in an automotive, banks or retail companies as an CRM Specialist.
• Advanced knowledge and experience with MS Excel; Power BI and other analytical tools.
• English level at least B2 - for everyday communication and reporting.
• Analytical and communication skills, high level of responsibility, good presentation skills.

Conditions:

• Official employment according to the labour code of the RF.
• Working schedule: 5/2 (office).
• VMI (incl. dentist) after probation period.
• Corporate discounts for employees.
• Transportation & meal allowance.
• Flexible start of working day (8:00-10:00).
• Modern & comfortable office close to Technopark metro station.