Manager of the Office of the Registrar (Front Desk Management)

Education requirements (level, field, licenses, professional certifications, etc.):

• Higher-professional, preferably in higher educational institutions with English as the language of instruction;
• Master's degree preferred

Work experience requirements:

• with a master's degree – at least 1 year of relevant experience; or
• with a bachelor's or specialist's degree - at least 3 years of relevant experience in international and/or national companies, or at least 2 years of work experience at Nazarbayev University

Knowledge, skills, and competencies requirements:

Knowledge:

• the legislation of the Republic of Kazakhstan in the field of education;
• the Constitution of the Republic of Kazakhstan, the Law of the Republic of Kazakhstan "On the Status of Nazarbayev University", "Nazarbayev Intellectual Schools" and "Nazarbayev Fund", as well as other legislative and regulatory legal acts of the Republic of Kazakhstan in the field of data management, use and protection of data, storage and processing of personal data ;
• the educational system of the United States and European countries;
• the procedure for serving and advising students;
• the norms of business etiquette, rules of business communication, telephone conversations;
• MS Office, Excel, PowerPoint;

Skills:

• conducting business correspondence in Kazakh, Russian and English;
• translating documents from/into Kazakh, Russian and English;
• effective oral and written communication;
• business communication and telephone communication skills;
• preventing and resolving conflict situations when interacting with students and their parents;
• working with a large volume of documents and information;
• working with information systems, electronic databases and electronic document management systems;
• the ability to search, process and systematize the necessary information;
• effective time management and task prioritization;
• organize work in conditions of multitasking and a large flow of requests;
• independently make decisions within the limits of the powers granted;
• identify issues that require escalation or escalation to the responsible employee/manager;
• work both independently and in a team;
• maintain confidentiality when working with personal data, documents and other information of limited access;
• comply with the norms of professional and business ethics;
• stress resistance, responsibility; organization and attention to detail

Language requirements:

• fluency in Kazakh, English and Russian

Responsibilities (tasks, key areas of responsibility and functions):

1. Division Management

Ensures compliance, manages inquiries and correspondence, maintains information, and supports planning and projects.

2. Student Records & Archive and Records Management

Oversees student records, personal files, document flow, archiving, and academic documents, ensuring compliance with University requirements.

3. Quality Assurance

Ensures the accuracy, completeness, and timely processing of student records and documents and coordinates corrective actions.

4. SIS Management

Manages SIS requirements, testing, improvements, automation, and user support for supervised processes.

5. Business Process Improvement

Identifies risks and opportunities and improves, automates, and digitalizes records and document management processes.

6. University Projects

Participates in graduation, degree awarding, Registrar conferences, Orientation Week, and working groups.

7. Acting Manager Duties

Ensures operational continuity and supports student status processes, inquiries, academic services, and document issuance during the manager’s absence.