Специалист поддержки (трейдинг платформа)

• Respond to user inquiries via Discord, Telegram, and email regarding trading challenges, account status, and platform features
• Handle payout and KYC-related questions, escalating complex cases when necessary
• Monitor and moderate community channels (Discord/Telegram)
• Document and report recurring issues to the team
• Assist with onboarding new users through the challenge process

• Fluent in English and Russian (Uzbek a plus)
• Comfortable with fast-paced, chat-based support (Discord/Telegram experience preferred)
• Basic understanding of trading/finance concepts (or willingness to learn quickly)
• Reliable internet connection and availability for shift-based remote work
• Prior customer support experience preferred but not required'

We Offer:

• Remote, flexible role with a growing fintech company
• Direct mentorship and room to grow within the company
• Performance-based growth opportunities as the platform scales

• Full-time remote position, shift-based schedule (details discussed during interview)
• 1-month probation period, followed by standard employment terms