Head of Integrated Facilities Management (IFM)

Requirements:

• Higher technical or relevant education (Facility Management, Engineering, Construction, Industrial Operations). Postgraduate qualification in a related field is an advantage.
• Minimum 10 years' experience in Facility Management / technical maintenance of buildings and engineering systems, including at least 5 years in a senior management role at remote production sites (shift camps, GOK, industrial facilities).
• Proven experience managing multiple sites simultaneously (multi-site), with combined managed headcount exceeding 200.
• Knowledge of building engineering systems maintenance (electrical, HVAC, water supply and sewage, refrigeration and laundry equipment), PM/PPR principles, LOTO and permit-to-work procedures.
• Experience working with a CMMS (e.g. DIMO Maint or equivalent): task assignment, data quality control, ensuring work order closure reflects actual service outcomes.
• Knowledge of RK labor and industrial safety requirements (RK Labor Code, fire and industrial safety rules, electrical installation and safety rules), experience embedding a Goal Zero safety culture. People management, client relationship and problem solving etc.
• Experience managing FM/IFM contracts: SLA/KPI management, claims and non-conformance handling, Client liaison on service scope and quality.
• Strong proficiency in MS Office (Excel, Word, PowerPoint, Outlook); experience with CMMS and staffing/resource planning systems.
• Kazakh and Russian language required; English desirable (business correspondence and reporting).
• Knowledge of RK labor legislation, including requirements for documenting position-combination arrangements (Article 111, RK Labor Code).
• Willingness to travel regularly between the sites and to work on a rotational schedule.

• Provides overall leadership and coordination of FM service delivery (technical maintenance/OTO, catering, housekeeping, laundry, landscaping, transport) at sites in accordance with the Contract and Technical Specifications.
• Manages and develops Site/FM Manager teams at both sites; ensures staffing levels are maintained per the approved manning table
• Ensures staffing levels and personnel qualifications meet Client requirements; prepares and defends staffing business cases with Company management.
• Organizes and oversees PM/PPR processes and CMMS operation; ensures the accuracy of work performed data rather than relying solely on ticket-closure status.
• Identifies and documents equipment and facility condition deficiencies; initiates claim-support reports and non-conformance acts using neutral, non-attributive language.
• Maintains regular liaison with Client representatives at both sites on scope, quality and KPI matters; escalates critical issues promptly and in writing.
• Ensures compliance with RK and Client labor, fire and industrial safety requirements, including Goal Zero rules, permit-to-work, LOTO, and ATEX requirements for R600a refrigerant equipment.
• Identifies gaps in contractual allocation of responsibility (e.g. HSE accountability for personnel receiving task assignments directly from Client foremen) and initiates formal correspondence on such matters before an incident occurs.
• Ensures compliance with RK labor legislation, including proper documentation of position-combination arrangements, and prevents use of such arrangements as a substitute for filling vacancies.
• Manages the FM budget across both sites and controls costs; prepares weekly and monthly reports for Company and Client management.
• Coordinates with Client procurement regarding spare parts supply (spare parts procurement is the Client's responsibility).
• Ensures the development of professional skills and competencies of FM department staff.
• Performs other duties assigned by the General Director within the scope of their competence.

Employment Conditions:

• Position based in Astana, Almaty or Atyrau, with frequent travel to our other sites depending on operational requirements
• Work schedule 5/2