Service Delivery Manager

Who we are

We are a global IT service provider. With over 5,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Be part of us

Key to our successes is the role of the Service Delivery Manager. As SDM, you ensure the compliance with the Service Delivery Code (SDC) and all Hemmersbach standards in the corresponding field of service or customer account. As a key focal point for our clients and your colleagues, you pave the way for the company to succeed in its accomplishments. SDM is responsible for the overall delivery of IT support services, in line with our commitments and service level agreements (SLAs).

You will plan, control and implement IT projects acting as the connection between customers and your employees.

Your Tasks

• Managing a worldwide IT and user project post transition;

• Monitoring ticket health with progress and supervising of the processes and the level of service contractually appointed (SLA, OLA, KPIs etc.);

• Commercial and technical collaboration within the project team;

• Recognize and implement the potential for process/costs optimization;

• Project progress and quality index monitoring;

• Produce calculations and reports related to the project;

• Project planning, preparation and execution;

• Interaction with a customer;

• Remote management of several international project/processes.

Our Requirements

• Experience as a Service Delivery Manager/Project Manager;

• Experience managing projects and gathering requirements, people in subordination will be a plus;

• Organizational skills with the ability to manage multiple priorities and deadlines;

• Strong technical attitude, analysis skills and problem-solving skills;

• Fluent English С1;
• Degree in Computer Science, Management, Economics or equivalent field will be a plus;

• Comfortable in using Microsoft Office – in particular, Excel, Word and PowerPoint, Power BI.

Your Benefits

• A secure job position in an exponentially growing international IT company;

• Room to implement your own ideas, challenges within your own responsibility;

• Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication;

• Welcome package, full introduction into the company, Buddy program to help you get started;

• Social security: permanent contract, full-paid vacation (28 days a year), and full-paid sick leave;

• Personal laptop;

• Strong team spirit and a great working atmosphere in a friendly team of young professionals;

• A socially responsible employer: not only continuously commercially successful but also, which provides a sense of purpose: Hemmersbach Rhino Force is our rare animals protection organization and Hemmersbach Kids’ Family - we spread education and improve living conditions for homeless children across the globe.

Dear candidate, please indicate your desired salary, the earliest possible starting date and send your application documents in English.

MAKE IT YOUR CAREER!