Senior Service Delivery Specialist

About Deloitte DKU

Deloitte DKU is represented in Kazakhstan and Uzbekistan, with offices in Astana, Almaty, Atyrau, and Tashkent.

Role Summary

The Junior Service Delivery Specialist works in the Service Delivery team which is responsible for day-to-day user support and associated technical operations, ensuring high-quality support delivery, SLA performance, and effective incident/problem management.

Responsibilities:

• Providing Level 1-2 technical support to internal clients

• Incident response and remediation

• Configuration and basic repair of computers, laptops, and other equipment, as well as software installation

• Assisting other team members, knowledge sharing

• Maintenance and support of office network infrastructure

• Storage and technical inventory management

• End-user training (induction, short trainings on company software, providing consultations)

Requirements:

• Higher technical education (will be an advantage)

• Good knowledge of computer hardware and software; experience with Windows 11 and Microsoft Office is mandatory

• Practical experience in computer installation and configuration will be an advantage

• Verbal and written communication skills (Russian and English)

• Friendliness, politeness, patience, and the ability to explain technical issues in a simple and clear manner

• Willingness to learn quickly and share knowledge

• Strong team working skills