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Assist foreign investors, expatriate employees, and their families in obtaining government and non-government services (visa/migration, taxpayer registration, relocation, etc.).
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Provide professional information and consulting services to customers of the Expat Centre.
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Ensure compliance with state standards, technical requirements, and service regulations applicable to foreign nationals.
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Handle customer complaints, provide timely solutions, and ensure follow-up until full resolution.
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Maintain archiving and records management processes.
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Build and sustain effective relationships with government bodies, organisations, and social institutions related to Expat Centre services.
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Manage incoming and outgoing correspondence (letters, emails, calls).
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Record and monitor service statistics, customer satisfaction rates, and overall performance indicators; prepare reports.
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Ensure confidentiality, safety, and compliance in procurement-related documentation.
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Maintain strict compliance with AIFC internal policies, regulations, and AIFC legal frameworks.
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Perform additional duties as assigned by the Line Manager.
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Bachelor’s degree in International Relations, Business, Law, Hospitality, or a related field; Master’s degree preferred (Finance or Economics is an advantage).
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Minimum 3–5 years of experience in customer relationship management.
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Strong background in customer service (minimum 3 years required).
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Experience or knowledge of migration law is an advantage.
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Fluency in Kazakh, Russian, and English; knowledge of Chinese is an asset.
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Proficiency in Microsoft Office and PowerPoint; experience with data analytics tools is an advantage.
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Ability to work autonomously and meet deadlines.
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Strong communication and interpersonal skills.
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Analytical, critical thinking, and problem‑solving abilities with high attention to detail.
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Strong organisational, time‑management skills and ability to maintain strong customer relationships.