Head of Customer Success

We’re Hiring: Head of Customer Success (SaaS)

We’re looking for a strategic and execution-driven Head of Customer Success to help us scale our SaaS business and build a world-class customer experience.

Today, we serve around 200 active clients in Central Asian countries and are entering our next growth phase — focused on reducing churn, increasing product adoption, and unlocking new revenue streams (including payments integration).

What You’ll Own:

Build and lead the Customer Success function from the ground up

Define and execute strategies to reduce churn and increase retention (NRR)

Drive customer engagement and product usage

Develop scalable onboarding, activation, and expansion playbooks

Partner with Product & Sales to align around customer lifecycle and growth

Lead monetization initiatives such as payment adoption and upsell opportunities

What Success Looks Like:

Reduced churn and improved customer health metrics

Increased product usage and feature adoption

Strong expansion revenue from existing customers

A structured and scalable Customer Success organization

Who You Are:

3+ years in Customer Success, Account Management, or related roles in SaaS

Proven experience in reducing churn and growing existing accounts

Strong analytical mindset (comfortable working with data & KPIs)

Hands-on operator who can both build strategy and execute

Excellent communication and relationship-building skills

Experience with CRM tools and customer lifecycle management

Nice to Have:

Experience in fintech/payments or monetization strategies

Background in early-stage or scaling startups

Experience building CS teams from scratch

Why Join Us:

Be part of a fast-growing SaaS company at a critical stage

Direct impact on revenue and company growth

Opportunity to build and lead a core function

Work closely with founders and leadership