Reservation supervisor (супервайзер отдела бронирования)

The Reservations Supervisor oversees the daily operations of the Reservations Department, ensuring accuracy, efficiency, and adherence to Marriott brand standards. This role supports the hotel’s revenue strategy by maximizing room sales, optimizing conversion, and maintaining rate integrity.

The position requires strong operational control, analytical skills, and the ability to lead and develop a reservations team in a dynamic business environment.

Reservation Supervisor Responsibilities:

Operational Management

• Supervise daily reservations operations (individual, corporate, and group bookings)

• Ensure timely and accurate processing of inquiries via email, phone, OTA, GDS, and brand channels

• Monitor and maintain agreed SLA response times

• Oversee correct data entry in PMS

• Ensure accuracy of rates, availability, restrictions, and inventory management

Revenue Support

• Work closely with the Revenue Manager to implement pricing and inventory strategies

• Ensure rate integrity and channel parity across all distribution platforms

• Monitor pickup, booking pace, cancellation trends, and forecast accuracy

• Support upselling and cross-selling initiatives

• Assist in achieving budgeted ADR, Occupancy, and RevPAR targets

Group & Corporate Bookings

• Supervise processing of group reservations and rooming lists

• Coordinate with Sales & Events teams on contracted business

• Monitor deposits, guarantees, and payment follow-up

• Ensure accurate system setup for group blocks

Team Leadership

• Supervise and support Reservations Agent

• Conduct training on Marriott brand standards and systems

• Monitor quality of guest communication and service excellence

• Prepare work schedules and manage workload distribution

• Participate in performance evaluations and development planning

Quality Control

• Monitor OTA extranets and distribution channels

• Coordinate with Front Office regarding overbooking situations and special requests

Reservation Supervisor Requirements:

• High school diploma.

• Minimum 2 years of experience in Reservations or Front Office in a 4–5 star hotel

• Previous experience in an international hotel chain preferred

• Solid understanding of hotel revenue metrics (ADR, RevPAR, Occupancy, Conversion Rate)

• Customer-service experience.
• Excellent written and verbal communication skills.

• Strong leadership and organizational skills

• High attention to detail and accuracy

• Analytical mindset

• Ability to perform under pressure during high-demand periods

• Advanced proficiency in MS Excel

• Experience with Opera PMS and Marriott systems is an advantage

• Flexible working hours.

Languages

• Fluent English

• Russian – fluent

• Uzbek – an advantage

Conditions:

• Official employment according to the labor code of the Republic Uzbekistan
• Opportunities for professional and career growth in international hospitality environment
• Competitive salary
• Professional training and career growth within Marriott International
• Special Staff and Friends & Family Room rates in Marriott Hotels all over the world
• Staff meals provided