Head of Payments (Philippines)

Purpose of the Role

The Philippines is one of the most wallet-driven and UX-sensitive payment markets in Southeast Asia.
E-wallets dominate. Card payments are unstable. Users are highly sensitive to speed, clarity, and confirmation time. Wallet outages, bank limitations, and PSP behavior directly impact conversion.

The purpose of this role is clear:
users in the Philippines must always be able to deposit and withdraw funds using familiar local methods, quickly and transparently.

If a user in the Philippines cannot pay fast and without confusion, this is not a market issue.
It is a payments failure.

1. Philippines Payment Architecture

• Design multi-wallet / multi-PSP payment schemes.

• Build fallback scenarios for GCash or Maya outages and blockings.

• Balance UX simplicity, processing speed, and risk exposure.

2. PSPs and Banks

• Own relationships with local PSPs and aggregators.

• Rapidly rotate providers when performance degrades.

• Control limits, caps, delays, and rollbacks.

3. Performance and Stability

• Success rates across key payment methods.

• Deposit coverage across the market.

• Time-to-Credit and Time-to-Withdrawal.

• Hands-on management of pending and failed transactions.

4. Risk and Antifraud

• Work closely with Fraud and Risk teams.

• Control account and wallet blockings.

• Balance growth with long-term payment stability.

5. Operational Readiness

• Design and execute anti-crisis scenarios.

• Support Customer Support during mass payment incidents.

• Direct communication with Product and Tech teams.

• Deposit Success Rate (GCash / Maya / InstaPay).

• Deposit Coverage (% of players with at least one working method).

• Uptime of key payment methods.

• Time-to-Recovery after failures.

• GGR uplift driven by payment improvements.

Must-Have:

• Proven hands-on payments experience in the Philippines.

• Practical experience with GCash and Maya.

• Background in high-risk industries: gambling, betting, crypto.

• Strong understanding of wallet-first UX.

• Willingness and ability to operate in an unstable environment.

Strong Plus:

• Existing contacts with local PSPs.

• Broader Southeast Asia experience (Indonesia, Vietnam, Thailand).

• Proven cases of restoring payment flows after mass blockings.

• You have only worked with card payments.

• You have never operated in wallet-dominated markets.

• You avoid crisis-driven decision making.

• One of the most active and fast-moving SEA markets.

• Full autonomy over payments in the region.

• Direct impact on company revenue.

• Competitive compensation + performance bonuses.

• Minimal bureaucracy. Maximum ownership and accountability.