Head of Payments (Nepal)

Purpose of the Role

Nepal is one of the most restricted and wallet-driven payment markets in South Asia.
International cards are virtually unavailable. Currency controls are strict. The market relies almost entirely on local wallets and bank-based systems.

The purpose of this role is clear:
users in Nepal must always be able to deposit and withdraw funds using familiar local methods, instantly and without friction.

If a user cannot pay locally and immediately, this is not a market issue.
It is a payments failure.

1. Nepal Payment Architecture

• Design a wallet-first / bank-first payment architecture.

• Build fallback scenarios for eSewa or Khalti blockings.

• Maximize simplicity and clarity of the payment UX.

2. PSPs, Wallets, and Banks

• Own relationships with local payment providers.

• Rapidly rotate providers when performance degrades.

• Control limits, delays, and rollbacks.

3. Performance and Stability

• Success rates across core payment methods.

• Deposit coverage across the market.

• Time-to-Credit and Time-to-Withdrawal.

• Hands-on resolution of pending and failed transaction states.

4. Risk and Regulation

• Operate under strict currency control constraints.

• Work closely with Risk and Fraud teams.

• Balance growth with long-term payment stability.

5. Operational Readiness

• Design and execute anti-crisis scenarios.

• Support Customer Support during mass payment incidents.

• Direct communication with Product and Tech teams.

• Deposit Success Rate (eSewa / Khalti / ConnectIPS).

• Deposit Coverage (% of players with at least one working method).

• Uptime of key payment methods.

• Time-to-Recovery after failures.

• GGR uplift driven by payment solutions.

Must-Have:

• Proven hands-on payments experience in Nepal.

• Practical experience with eSewa and Khalti.

• Strong understanding of wallet-first UX and user behavior.

• Background in high-risk industries: gambling, betting, crypto.

• Willingness and ability to operate under strict restrictions.

Strong Plus:

• Existing contacts with local wallets or banks.

• Broader South Asia experience (India, Bangladesh, Sri Lanka).

• Proven cases of restoring payment flows after blockings.

• You have only worked with card payments.

• You have no experience with local wallets.

• You have never operated under currency control.

• You avoid crisis-driven decision making.

• One of the most complex payment markets in South Asia.

• Full autonomy over payments in the region.

• Direct impact on company revenue.

• Competitive compensation + performance bonuses.

• Minimal bureaucracy. Maximum ownership and accountability.