Head of Payments (Colombia)

Purpose of the Role

Colombia is a highly local and UX-sensitive payments market.
A2A (PSE) dominates. Local wallets and cash-based methods matter. Card payments are unstable. Users are extremely sensitive to latency, clarity, and confirmation speed.

The purpose of this role is straightforward:
users in Colombia must always be able to pay using familiar local methods and receive confirmation quickly and clearly.

If users cannot deposit or withdraw without friction or frustration, this is not a market issue.
It is a payments failure.

1. Colombia Payment Architecture

• Design an A2A-first / wallet-first payment architecture.

• Build fallback scenarios for PSE or key bank degradation.

• Minimize pending states and repeated attempts.

2. PSPs, Banks, and Aggregators

• Own relationships with local PSPs and aggregators.

• Rapidly rotate providers when performance degrades.

• Control limits, caps, delays, and reversals.

3. Performance and Stability

• Success rates across PSE, wallets, and cash methods.

• Deposit coverage across the market.

• Time-to-Credit and Time-to-Withdrawal.

• Hands-on management of pending and failed transaction states.

4. Risk and Antifraud

• Work closely with Fraud and Risk teams.

• Control account blocks and bank rejections.

• Balance growth with payment stability.

5. Operational Readiness

• Design and execute anti-crisis scenarios.

• Support Customer Support during mass payment incidents.

• Direct communication with Product and Tech teams.

• Deposit Success Rate (PSE / Nequi / Daviplata).

• Deposit Coverage (% of players with at least one working method).

• Uptime of key payment methods.

• Time-to-Recovery after failures.

• GGR uplift driven by payment solutions.

Must-Have:

• Proven hands-on payments experience in Colombia.

• Practical experience with PSE and local banks.

• Strong understanding of A2A-first UX and user behavior.

• Background in high-risk industries: gambling, betting, crypto.

• Willingness and ability to operate in an unstable environment.

Strong Plus:

• Existing contacts with local PSPs and banks.

• Broader LATAM experience (Mexico, Argentina, Brazil).

• Proven cases of restoring payment flows after bank or PSE degradation.

• You have only worked with card payments.

• You have no experience with PSE or local wallets.

• You avoid crisis-driven decision making.

• One of the most scalable and fast-growing LATAM markets.

• Full autonomy over payments in the region.

• Direct impact on revenue.

• Competitive compensation + performance bonuses.

• Minimal bureaucracy. Maximum ownership and accountability.