Customer Support Specialist

We are a remote-first, rapidly scaling international company offering innovative products and outstanding service. Our flagship product is an Online Casino with unique features that set us apart in the industry. As a dynamic startup, we foster a vibrant, creative work environment where talent thrives, and collaboration is key to success.

We are expanding our team and inviting a new Customer Support Specialist to join us in elevating the user experience with our online entertainment service.

Requirements:

• Minimum of 1 year of experience in a similar role within the gambling industry
• High typing speed and accuracy
• Excellent communication and sales skills
• Proficiency in Russian and English (minimum C1 level, both written and spoken)
• Conversational Romanian/German/Italian/Spanish/French or other European language - will be a big plus

Responsibilities:

• Respond to customer inquiries via live chat and email
• Troubleshoot and resolve account, payment, and technical issues
• Provide accurate information about our games and promotions
• Gather customer feedback and share insights with the team
• Participate in setting up and structuring processes within the customer support department

Conditions:

• Fully remote
• Shift working schedule, 40 hours per week
• 24 calendar days of vacation
• Paid sick leave
• Rapid career growth
• No bureaucracy
• Quick decision-making
• Flexibility in work approaches
• More personal freedom, responsibility and opportunities

Hiring process:

HR Interview

Interview with the Hiring Manager

Final Interview

Reference check & Job Offer

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