Customer Support specialist

We are looking for an experienced customer support who is willing to provide high quality level of service to our customers.

Your primary objectives will be to communicate with the customers, advise them on questions related to our services, assist the customers on any difficulties they might have faced while using the services and cooperate with other departments of the company in order to achieve maximum level of efficiency in customer support.

We need a hard-working, enthusiastic, caring and detail-oriented person with a desire to help us exceed our customers’ expectations.

We go above and beyond to make our customers happy and this is what we’re waiting for from the applicants.

KEY RESPONSIBILITIES:

• Be the first point of contact and advocate for our clients and partners;
• Handle inbound inquiries within the provided SLA;
• Troubleshoot clients issues, including API, trading and broadcasting errors;
• Gather key information in order to escalate reported issues;
• Track ticket progress to ensure timely communication between clients and the development team.

KEY REQUIREMENTS:

• 1+ years in a customer facing role;
• Experience with trading, distributed ledger technologies is a plus;
• Flexibility to ongoing refinements in process and structure;
• Good written English (B2+);
• Ability to work independently;
• Shift work.

WE OFFER:

• Cozy office in Tbilisi with 24-hour access, opportunity to relocate with Company's support or to work remotely
• A friendly team who is always there for support
• Comfortable kitchen with fresh fruits/vegetables and nuts
• Opportunities for professional growth
• Corporate events helping us to better know each other