Support Manager

A 1st Line Support Manager is needed for a product-focused SaaS company developing software, hardware, and payment solutions for the restaurant industry, for day shifts (10:00–22:00 CET).

Responsibilities

• Build and maintain strong relationships with customers
• Assist customers in resolving technical and operational issues
• Handle incoming requests and escalate tasks to higher-level support teams
• Provide technical support and manage content-related tasks
• Participate in testing company products and service
• Maintain accurate documentation and reporting

Requirements

• English proficiency at Upper-Intermediate level or higher
• Second language will be plus
• Clear communication skills and customer service experience
• Ability to work with email, chat services, and task tracking tools
• Strong interpersonal skills, attention to detail, and organizational abilities
• Analytical thinking and problem-solving mindset
• Goal-oriented, team player with a proactive attitude
• Confident PC user; basic understanding of communication systems and software is a plus
• Knowledge of Russian language is a plus.

What We Offer

• Fully remote work
• Opportunity to contribute to large-scale projects across various regions
• Hands-on experience in the IT industry
• Career and professional growth within a team of experts