Operational Support Manager

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry.

Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Operational Support Manager in Astana (Service Project) we’re looking for?

Your future role

Take on a new challenge and apply your strategic and operational expertise in a cutting-edge field. You’ll work alongside collaborative and forward-thinking teammates.

You'll play a pivotal role in ensuring the successful delivery of projects by driving industrial strategy and operational excellence. Day-to-day, you’ll work closely with teams across the business (engineering, industrialization, sourcing, supply chain), lead process improvements, and contribute to customer satisfaction through effective project execution and support.

You’ll specifically take care of deploying industrial and supply chain strategies, but also managing performance improvement plans and fostering continuous improvement initiatives.

We’ll look to you for:

• Ensuring deployment of industrial, supply chain, and sourcing strategies and processes for the project

• Delivering projects according to quality, cost, delivery (QCD), contract, and safety commitments

• Managing configuration and change processes, including decision-making for change execution

• Driving industrialization efforts in alignment with Alstom standards, methods, and tools

• Setting up industrial targets and managing performance improvement and efficiency plans

• Leading the operational support team and developing team skills to meet project requirements

• Contributing to continuous improvement programs and sharing return of experience across networks

• Ensuring alignment with safety, EHS, and quality requirements throughout industrial processes

• Supporting customer negotiations for variation orders and claims

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Engineering, Business Administration, or a related field

• Experience or understanding of industrial processes, supply chain management, and sourcing strategies

• Knowledge of project management methodologies

• Familiarity with continuous improvement tools and practices

• A certification in Lean Six Sigma or equivalent is a plus

• Strong leadership and team management skills

• Excellent communication and decision-making abilities

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines

• Work with new security standards for rail signalling

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects

• Utilise our dynamic and hard-working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards senior leadership roles or other areas of interest

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.