Technical Support Specialist

A US based IT product company specializing in accounting automation software is looking for a Technical Support Specialist/Support Specialist (SaaS product experience is desirable).

- What you will do
• Respond to customer inquiries through various channels, including email, chat, phone, and video conference;
• Work in a team environment with a focus on customer satisfaction;
• Provide installation, training, troubleshooting, and maintenance support to customers;
• Write user guides and actively participate in customer behavior research;
• Analyze customer feedback to identify potential problems and improve user experience;
• Manage and resolve difficult customer cases with exceptional communication skills;
• Display initiative, enthusiasm, and professionalism.

- What you need
• Fluent English, with excellent written and verbal communication skills;
• 2+ years of experience in providing B2B SaaS support;
• Ability to work 5 days a week from 4 pm to 12 am CET with days off on Sat&Sun;
• Excellent listening and problem-solving skills;
• Ability to handle complaints and difficult situations in a calm and patient manner;
• Proactivity, initiative, and enthusiasm for personal development.
• Display initiative, enthusiasm, and professionalism.

- What we offer
• Full time: 5/2 from 4 pm to 12 am CET with days off on Sat&Sun;
• B2B cooperation (with vacations, sick days, and public holidays);
• Working with an interesting and complex product, and opportunities for development.
• Monthly allowance for private health insurance, fitness and wellness classes, language learning.

*A vacancy for the future.