Support specialist

We are looking for a support specialist. The candidate will help our customers with their inquiries.

About us

Aheadworks specializes in the development of software products for the Magento and Shopify e-commerce platforms. Our major clients are located in the US, UK, Europe, Australia, China, Latin America, and other countries. Since 2007, we have created more than 200 products that are now used by world-famous brands and large internet agencies and software developers.

We are the friendly team of young and energetic professionals who like to create new products and meet the challenges.

Responsibilities:

• Processing customers' requests (presale and technical issues, live-chat);

• Email correspondence with customers;

• Addressing technical issues and inquiries;

• Extensions' configuration assistance;

• Bug reporting to the QA team;

• Story/Feature requests composing based on customers' feedbacks for product development efficiency;

• Working night shifts.

Requirements:

• Fluent English (both oral and written);

• Experience in communicating with native speakers (preferably with the US and UK residents);

• Experience in managing online stores and general understanding of technical aspects will be a huge plus:

• Willingness to learn quickly.

Why us?

• The only company that is Magento Implementation Partner and Premier Technology Partner;

• Bonuses based on work achievements;

• 100% «white» salary;

• Corporate training courses;

• Opportunities for career growth;

• Work in the friendly team;

• The office located in the city center;

• Comfortable workplaces;

• Remote is possible;

• Paid vacations & sick leave;

• Coffee and cookies.

https://gsz.gov.by/registration/employer/vacancy/1627839/detail-public/