Account Manager (English-speaking clients, office-based)

We are an international consulting agency headquartered in Kazakhstan, currently seeking an experienced and motivated Account Manager to join our growing team. This role involves maintaining exceptional service quality standards, building strong client relationships, and ensuring client satisfaction in English-speaking markets.

Schedule: Monday to Friday, 6:00 PM – 3:00 AM
Work format: Office-based only (Almaty)
Salary: $1200 + bonuses

REQUIREMENTS (applications without these will not be considered):

• English level C1 or higher (spoken and written;)

• Proven experience communicating with native English speakers (work, internships, projects)

• Excellent skills in business communication and correspondence

• Confident PC user, strong knowledge of Excel

• Key soft skills: empathy, persistence, flexibility, emotional resilience

Responsibilities:

• Communicate with clients via phone and email (English only)

• Provide consultation and support to existing users

• Maintain client records in CRM and internal databases

• Build and maintain long-term client relationships

• Achieve and exceed set KPIs

We offer:

• Work schedule: 5/2, from 6:00 PM to 3:00 AM (Almaty time)

• Office-based position in Almaty

• Competitive salary: $1200–$2000, plus monthly bonuses

• Paid corporate training before you start working

• Company-paid taxi after each shift

• Paid sick leave

• Monthly corporate events and team-building activities

Why work with us?

• Full immersion in international client service standards

• Real-time communication with native English speakers

• Clear career growth paths and internal promotion opportunities

• Friendly team and supportive management from day one

Please submit your CV and include:

Your English level

A short paragraph describing your relevant experience (optional)