Engagement Specialist

We are a premium travel group of companies dedicated to organizing complex multi-destination programs to some of the world's most remarkable places in Europe, Middle East, Central Asia, and Asia.

We are seeking an Engagement Specialist to join our Sales Department. Your primary objective will be to contact generated leads to establish connection, collect details, and transfer to Destination Specialist for further processing.

RESPONSIBILITIES:

• Client Engagement: Initiate contact with leads assigned on a day-to-day basis.
• Travel Planning: Inquire about and document clients' future travel plans, including dates, duration, and destinations.
• Product Pitching: Present Firebird Tours' products and services to clients and establish expectations.
• Data Gathering: Collect initial information regarding clients' travel preferences, such as hotel preferences (stars), level of service, and group/private tour preferences.
• Communication: Maintain effective communication with Destination Specialists.
• Inbound Messages: Monitor and reply to all inbound messages in Reamaze Travel Expert.
• Email Management: Check and respond to all notifications in your Gmail inbox.
• Data Transfer: Transfer calls/emails to Destination Specialists or schedule the next follow-up or call back as requested.
• Client Expectation Management: Inform clients that the Destination Specialist will revert to them upon confirming their travel details.

REQUIREMENTS:

• Strong communication skills in English, both written and verbal.
• Ability to efficiently manage a high volume of outbound calls and emails.
• Excellent time management skills to meet targets within set timelines.
• Previous experience in a similar role is a plus.
• Detail-oriented with a focus on delivering exceptional customer service.

CONDITIONS:

• Position propels professional development and personal growth;
• Continuous training in customer service, sales, and destination knowledge;
• Remote work;
• Multicultural company, with all internal and external communication conducted in English;
• Make sure to research our company website in detail, this is a requirement to be considered for a position.

NOTE: Cover letter is required to apply for the position. "Applications without Cover letters will not be accepted. Please supply a brief introduction letter with your application"