Dispatcher (English)
Window & Door Repair and Replacement Company, New York, NY

Dispatcher, Remote (Fluent English)
Window & Door Repair and Replacement Company · New York, NY

💵 $6–8/hour (≈ $1,320–1,760/month)
🕗 Rotating schedule, ~50 hours/week (≈ 220 hours/month)
🌍 100% remote · Long-term · Career path to Lead Dispatcher

About us
We are a growing window and door repair and replacement company serving homeowners and businesses across New York City. As we grow, we're expanding our dispatch department and looking for a sharp, reliable Dispatcher to join the team.

You'll be the center of our operations: the link between our customers, our estimators and our field crews.

Schedule

• Shifts run 8:00 AM–8:00 PM New York time (16:00–04:00 Minsk; 15:00–03:00 during US daylight saving time)
• Rotating schedule, 5 days on, ~50 hours/week on average
• Occasional weekend shifts

What you'll do

• Answer inbound calls and book estimates
• Advise customers on our services, options and next steps
• Own customer service end to end: resolve every customer question and issue, and smooth over any problem so the customer stays happy
• Handle complaints and conflict situations calmly and professionally
• Coordinate daily with estimators and field crews: advise them, update them, and reschedule appointments when plans change
• Build and rebuild technician routes across NYC throughout the day, accounting for distance, traffic, job duration and time windows. Accurate routing is critical to our business.
• Multitask in real time: keep the crews' schedule open while you're on the phone and book the customer into the right slot on the spot

What we require

• Fluent spoken English and confident phone communication
• At least 2 years of work experience communicating with native English speakers (US/UK customers, clients or teams)
• Strong multitasking: calls, schedule, crews and CRM at the same time
• Logical thinking and attention to detail, since a routing mistake costs time and money
• Stress resistance and a solution-oriented mindset
• Availability for full shifts on a rotating schedule, including occasional weekends
• Stable internet, a quiet workspace, a computer and a headset

Nice to have

• Dispatch or customer service experience in US home services or field services
• Knowledge of NYC geography (boroughs, traffic patterns)
• Experience with ServiceTitan, Housecall Pro, Jobber or similar CRMs, or with route planning tools

Compensation & growth
A transparent pay ladder based on your results:

• Start: $6/hr (≈ $1,320/month)
• After 6 months: $7/hr (≈ $1,540/month), for completing all tasks consistently with no recurring mistakes
• After another 12 months at $7: $8/hr (≈ $1,760/month), for handling a full workload with high speed and no errors

Career path: top performers can grow into the Lead Dispatcher role and help train and manage the team as our dispatch department expands.

What we offer

• Stable pay in USD
• Clear, merit-based raises (no guesswork)
• Full onboarding and training on our systems, services and NYC routing
• A real path to Lead Dispatcher
• Direct communication with management, fast decisions, no bureaucracy

How to apply
Please add a short cover letter (3–5 sentences) to your application and tell us why you're the right fit for this role. What experience do you have with native English speakers, and what makes you good at handling calls, schedules, crews and difficult customers at the same time?

Applications without a cover letter will not be reviewed.

Shortlisted candidates will be invited to a short phone interview in English.