Operations Specialist

Investbanq is an AI-powered wealth operating system for family offices, asset managers, and banks. We are empowering traditional financial institutions to rapidly transform into AI-driven WealthTech players, enabling them to effectively capitalize on the growing wealth transfer to affluent millennials and other digital natives across emerging Asia and MENA. We are scaling quickly across Asia and MENA and are assembling a high‑calibre engineering team to power our next phase of growth.

Role Overview:

Key Responsibilities:

• Assist the Operations team in tracking daily operational activities and identifying bottlenecks.
• Help map and document day-to-day operational workflows across our entities (Kazakhstan, Singapore, UAE).
• Maintain documentation, prepare operational reports, and support process standardization.
• Prepare operational reports for the Head of Operations and COO when needed.
• Support the rollout of AI agents and automation tools in daily workflows.
• Identify manual, repetitive processes and suggest automation or improvement opportunities.
• Help monitor compliance requirements and support audit and risk-assessment activities.
• Support the upkeep of operational policies and procedures.
• Handle routine operational queries and escalate more complex issues to the Head of Operations.
• Maintain relationships with external counterparties.
• Provide cross-functional support to other teams when needed.

Requirements:

Must-have

• 1 - 3 years of experience in operations, business support or a related field.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Good knowledge of productivity tools (MS Office, Google Workspace, GPTs).
• Comfort with — or genuine curiosity about — AI tools and automation.
• Excellent written & verbal Russian, English and Kazakh.
• Detail-oriented mindset with a commitment to high-quality execution.
• Proactive problem-solving approach and ability to work independently.

Nice-to-have

• Experience in financial services, fintech, or high-growth startup environments.
• Familiarity with operational workflows or compliance processes.
• Experience with process documentation and workflow optimization.
• Exposure to AI agents, automation, or no-code/low-code tools.
• Exposure to cross-border coordination or multi-entity operations.

What We Offer:

• Hybrid work environment: 3 days in the office, 2 days remote.
• Modern office location in Almaty.
• Official employment in compliance with AIFC Employment Regulations.
• Opportunities for professional growth and career progression.
• Multilingual working environment.
• Exposure to cutting-edge AI-driven WealthTech solutions.
• A collaborative and inclusive corporate culture that values innovation and initiative.
• Periodic remote (e.g., during winter) from year 2.
• ESOP participation from year 2.
• This is a full-time role requiring full professional commitment; outside employment is not permitted.