Service Desk Specialist

Brief Role Description:
The Service Desk Specialist provides first-line IT support to company users by accepting and resolving service requests and incidents, maintaining IT infrastructure, and ensuring smooth operation of systems and software. The role involves monitoring networks and servers, updating software, escalating complex issues, and supporting compliance with company safety and operational standards.

Key Responsibilities:

• Accept, register, and resolve user requests and incidents

• Install and update operating systems, drivers, and software

• Monitor network, servers, and communication equipment

• Analyze system issues and escalate as needed

• Provide input for user and technical instructions

• Restore data from backups and assist with documentation

• Ensure compliance with safety regulations and IMS requirements

Requirements:

• Higher education in Information Technology

• English language proficiency at upper-intermediate level or higher

• At least 1 year of experience in IT support or related field

• Strong technical knowledge, communication skills, and customer orientation