Technical Sales/Customer Service (BD)

About the Position

We are looking for a motivated and customer-oriented Technical Sales / Customer Service Specialist to support our growing business in the fields of construction, industrial, surveying, and geospatial solutions.

The successful candidate will be responsible for maintaining strong relationships with existing customers, identifying new business opportunities, preparing commercial proposals, coordinating equipment demonstrations, and ensuring high levels of customer satisfaction throughout the sales process.

This position combines technical sales, customer support, and account management responsibilities.

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Key Responsibilities

Sales

* Develop and maintain relationships with existing customers and identify new sales opportunities.
* Promote and sell technical equipment, software, and solutions to customers in construction, industrial, infrastructure, surveying, mining, and related sectors.
* Conduct customer visits, presentations, and product demonstrations.
* Prepare commercial offers, quotations.

Customer Service

* Serve as the primary point of contact for customers.
* Process customer requests and ensure timely responses.
* Monitor customer satisfaction and proactively address issues.
* Maintain accurate customer records and sales activities in the CRM system.
* Support customers with basic technical and operational questions.

Technical Support Coordination

* Work closely with technical and service teams to ensure successful project implementation.
* Assist customers in selecting appropriate solutions based on their operational needs.
* Coordinate warranty, repair, calibration, and service requests.
* Stay informed about product updates and industry developments.

Administrative Responsibilities

* Prepare sales reports, forecasts, and activity plans.
* Support participation in exhibitions, seminars, and marketing events.
* Ensure proper documentation and compliance with internal procedures.

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Requirements

Education

* Bachelor's degree in Engineering, Construction, Business Administration, or a related field.
* Technical education is preferred.

Experience

* Minimum 2 years of experience in technical sales, customer service, account management, or business development.
* Experience working with technical equipment, industrial products, construction solutions, surveying instruments, or related technologies is an advantage.

Technical Competencies

* Ability to understand technical products and explain their benefits to customers.
* Experience preparing commercial proposals and conducting negotiations.
* Familiarity with CRM systems and Microsoft Office applications.
* Ability to read and understand technical documentation.

Language Skills

* Russian – fluent.
* English – intermediate or higher.
* Uzbek – fluent.

Personal Qualities

* Strong communication and presentation skills.
* Customer-focused mindset.
* Proactive and results-oriented approach.
* Strong organizational and time-management skills.
* Ability to work independently and as part of a team.
* Willingness to learn new technologies and products.
* High level of responsibility and attention to detail.

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We Offer

* Competitive salary.
* Professional training and continuous development.
* Opportunity to work with advanced technologies and innovative solutions.
* Career growth opportunities within a stable and growing company.
* Friendly and professional working environment.
* Business travel opportunities across Uzbekistan.

Preferred Candidate Profile

* Enjoys communicating with customers and solving practical business challenges.
* Has a technical mindset and can quickly learn new products and technologies.
* Is comfortable working both in the office and in the field with customers.
* Demonstrates initiative, ownership, and a strong desire to achieve results.​​​​​​​