Customer Services Officer

Обязанности

· Assist LRC community with search and research enquiries, and any other customer related function.

· Operate the circulation system (check in and checkout items) issuing and returning books; operating the reservations system, register new LRC patrons.

· Provide feedback on the efficiency and effectiveness of the customer service functions.

· Ensure that the LRC stock is in good order: shelving and filing new and returned books and materials.

· Review and maintain LRC materials in usable condition: cleaning, covering, replacing spine and date labels.

· Maintain a comfortable and friendly environment, ensuring all customer related information is accessible and up to date.

· Assist in operational activities such as the inventory process.

· Participate in professional development activities as appropriate.

· Assist in the development of WebOPAC, Digital Library, Moodle and other LRC related platforms.

· Assist in induction sessions for the existing and new students, staff members, applicants and their parents.

· Conduct induction sessions for the existing students, staff members, applicants and their parents.

· Any other duties as appropriate and required by the LRC Manager and Head of Customer Service Team.

Требования

• 1st degree in any area is preferable

• Good command of the English, Uzbek, and Russian languages.

Условия

Contract basis position