Support Specialist

We are looking for a Support Specialist to join our team. In this role, you’ll help resolve inquiries, gather feedback, deal with complex cases, and keep track of support interactions.

You will be responsible for

• Providing timely and effective support to customers in various communication channels (email, phone, chat)

• Assisting with complex cases in a timely and professional manner

• Updating customer records and maintaining accurate logs of support interactions

• Collaborating with the team to ensure high-quality support and customer satisfaction

You might be a fit if you have

• Strong written and verbal skills in English and Maghrebi Arabic

• A personal laptop or desktop with stable internet and power supply (including backup)

• The ability to work in a team and support your colleagues

• A willingness to learn and develop professional skills

• Availability to work flexible shifts, including weekends and holidays

It'd be a plus if you:

• Have 6+ months of experience in customer support