Technical Support Specialist (VD)

Key Responsibilities:

• Direct KPI management (Repeated repair and Return Material Authorization (RMA) prevention, repair technical support and control by following company’s policy, TV component repair)
• Authorized Service Centers (ASC) support (Q&A, mail, chat, call, system issues)
• Return Material Authorization process (Beyond repair confirmation)
• Providing online/offline/on-site trainings and demonstrations to ASC engineers (New model, technical bulletins, by FAQ, UPC Sampling, translate necessary manuals/bulletins to local language and upload in related system)
• Product quality issues reporting to Regional Headquarters/Main headquarters (massive/abnormal detected defects during repairs, detected defects in UZ market)
• Participate on necessary spare parts ordering/forecasting process (support Parts specialists)
• Product Liability (PL) cases checking and reporting to management, support ASC with decision (the legal responsibility of company for injuries or damages to customers caused by defective consumer electronics)

Requirements:

• Experience in Engineering/Technical Support (TV, monitor, etc.)
• MS Office – advanced user
• Data visualization (preferred)
• Russian/English -Fluent
• Excellent communication skills in UZ, RU, EN
• Excel, PPT knowledge
• Capability of managing multiple tasks
• Self disciplined and result oriented