Specialist of Quality Control

About the Role:

We are looking for a Quality Control Specialist who will be responsible for monitoring and improving the quality of customer interactions across multiple departments, including Fleet, Maintenance, Billing, and Sales. The ideal candidate will ensure compliance with internal standards and help enhance overall service quality.

Key Responsibilities:

• Monitor the quality of work performed by operators and agents (Fleet, Maintenance, Billing, and Sales).
• Conduct daily checks, evaluate performance using checklists, and monitor activities to ensure high-quality service.
• Ensure compliance with company policies, regulatory documents, and departmental procedures during customer interactions.
• Identify and document violations by listening to call recordings, analyze errors, and provide recommendations for improvement.
• Maintain necessary analytical and statistical reports (training will be provided on the job).
• Communicate and coordinate with related departments and their managers.

  Requirements:

• Previous experience in Quality Control / Customer Support / Call Center is preferred
• Strong listening and analytical skills
• Attention to detail and ability to identify issues in communication
• Good communication and feedback skills
• Ability to work with reports and basic data analysis
• Proficiency in Russian (English is a plus)
• Responsible, organized, and proactive
  

  What We Offer:

• Office in Tashkent;
• Official registration;
• 5-day work week according to American time EST (from 19 00 am to 03 00 am Tashkent time);
• A fixed salary;
• Opportunities for growth and professional development;
• A supportive team environment that values innovation and creativity.