VIP CRM Manager

We’re a company providing first-line customer support for the iGaming industry, and we’re growing fast. We’re looking for a VIP CRM Manager who knows how to treat clients like royalty and keep things running smoothly.

What you’ll do:

• Set up and manage CRM tools in the backend (segments, bonuses, campaigns)

• Create and track tasks in Jira for setup, validation, and testing

• Launch and manage campaigns across email, SMS, push, and in-app channels

• Support VIP users via chat, resolve issues, and improve processes

• Run A/B tests to improve communication and increase conversions

• Monitor campaign performance (delivery, open rate, CTR, conversion)

• Analyze user behavior to identify growth opportunities

• Prepare regular reports on performance and key metrics

• Collaborate with marketing and content teams for consistent messaging

• Ensure quality of promotions (accuracy, no bugs, correct setup)

What we expect:

• English B2+ is a must (strong written communication and copywriting skills)

• Experience: ~1 year in iGaming with email automation, omnichannel campaigns; chatbot experience is a plus

• Tech skills: basic HTML/CSS, analytics tools (e.g. Google Analytics), data analysis & problem-solving

• Soft skills: multitasking, strong team player

• Valid work authorization in Belarus

We offer:

• 100% remote work

• 5/2 schedule: 8-17 or 9-18

• Full paid onboarding

• Perks: health (mental & physical), English lessons, sports, discounts, - events, gifts

• Salary (fixed + KPIs) tied to EUR rate

If this sounds like your vibe, apply now 🙌

(*) вакансия, планируемая к созданию и/или замещению (перспективная).