Customer Service Specialist

Key Responsibilities:

• End-to-end customer support: order processing, invoicing, and control of shipments and primary documentation
• Maintaining and updating data in 1C system
• Coordinating interaction between customers, service department, warehouse, logistics, and other internal teams
• Monitoring and supporting import processes, including preparation of permits and customs documentation via government portals
• Liaising with transportation companies and 3PL providers
• Providing office administrative support: coordinating courier deliveries, ordering office supplies, and handling day-to-day administrative tasks
• Preparing reports and supporting internal operational processes
• Monitoring accounts receivable and ensuring timely payments

Candidate Requirements:

• Experience in customer service, back office, logistics, document management, or administrative support
• Experience in an international company is preferred
• English proficiency sufficient for business correspondence
• Confident user of 1C, Excel, and MS Office
• Strong organizational skills, responsibility, and self-management
• Proactive mindset with the ability to work independently
• Stable career background (long-term positions preferred)