CRM and Samsung Members Manager

CRM (Strategy & Execution)
• Develop and execute CRM strategy (email & push).
• Design and optimize automated customer journeys and lifecycle flows.
• Drive CRM contribution to sales and revenue growth.
• Manage segmentation, personalization, and customer data analysis.
• Execute and optimize campaigns via Adobe Campaign.
• Analyze performance using Adobe Analytics.
• Prepare regular performance reports.

Samsung Members Management
• Execute local Samsung Members strategy aligned with HQ/RHQ.
• Support global flagship launches within Samsung Members.
• Manage content publication (banners, news, tips).
• Monitor engagement performance and optimize results.

Project & Budget Management
• Lead end-to-end project lifecycle (initiation → execution → closure).
• Coordinate cross-functional stakeholders (Sales, Product, Digital, HQ/RHQ).
• Manage project timelines and deliverables.
• Plan and control CRM/Samsung Members budgets.
• Evaluate ROI and ensure cost efficiency.

Professional skills
• CRM strategy development and lifecycle marketing expertise.*
• Customer journey mapping.*
• Segmentation and personalization strategy.*
• Campaign planning and performance optimization.
• Commercial mindset (CRM → measurable sales impact).
• Strong understanding of customer retention mechanics.
• Advanced reporting and KPI analysis.

Technical skills
• Hands-on experience with Adobe Campaign.*
• Knowledge of Adobe Analytics.*
• Understanding of CRM automation flows (trigger-based, behavioral, lifecycle).*
• Database segmentation logic.*
• A/B testing setup and interpretation.
• UTM tracking and attribution logic.
• Understanding of customer data structures.*
• Familiarity with data privacy and compliance standards.

Strategic Competencies
• Analytical mindset.*
• Data-driven decision making.*
• Structured thinking.*
• Strong planning and prioritization skills.
• Ability to connect engagement strategy with commercial outcomes.

Leadership & Collaboration
• Cross-functional communication skills.
• Stakeholder management (HQ/RHQ alignment).
• Ability to influence without direct authority.
• Team leadership and coordination.
• Conflict resolution and negotiation skills.

Personal Qualities
• High ownership and accountability.
• Attention to detail.
• Proactive problem-solving.
• Ability to work under pressure (especially during launches).
• Adaptability in fast-changing global environment.
• Results-oriented mindset.
• Customer-centric thinking.

Conditions:
Competitive salary
Lunch compensation
Medical insurance
Bonuses