Partner Relations Team Manager

We’re looking for a Partner Relations Manager to own and scale our global partner network — from finding and onboarding new partners to developing long-term, high-performing relationships.

This role sits at the heart of our operations. You’ll be responsible for the entire partner lifecycle: building strong acquisition systems, acting as a quality gatekeeper for new partners, and ensuring our validated partners perform consistently and grow with us.

It’s a mix of strategy, operations, and leadership — ideal for someone who enjoys building systems, working cross-functionally, and leading teams in a fast-moving environment.

What You’ll Be Responsible For

Partner Acquisition & Onboarding

• Own partner sourcing strategy, criteria, and tools

• Identify coverage gaps and prioritize partner acquisition by region and demand
  Lead end-to-end onboarding for new partners across GBO & Givella

• Validate partners through their first real deliveries (orders 0–6)
  Make clear go / conditional / no-go decisions before partners scale

Partner Operations & Performance

• Own partner performance standards, KPIs, and development approach

• Support regional teams with partner data, insights, and recommendations

• Drive continuous improvement across quality, reliability, and scalability

• Make informed decisions around partnership extension, optimization, or exit

Partner Standards, Materials & Communication

• Own onboarding standards, partner documentation, and communication frameworks

• Lead partner-facing updates, guidelines, and seasonal communications

• Work closely with Marketing on partner materials and enablement content
  Oversee incentive logic for partner sourcing and referrals

Team Leadership & Enablement

• Lead and develop the Partner Relations team

• Set clear annual and quarterly goals

• Coach team members and translate insights into better processes and skills

• Build a culture of ownership, clarity, and continuous improvement

Systems, Tools & Governance

• Act as business owner/advisor for partner systems and tools (incl. NPI)

• Ensure partner data, documentation, and processes are accurate and scalable

• Own partner cut-offs, closures, disclaimers, and operational governance

What Success Looks Like

• New partners are added deliberately and validated thoroughly

• Existing partners perform consistently and improve over time

• Regional teams trust the partner network and the data behind it

• Partner issues are spotted early and solved structurally

• The Partner Relations team is confident, aligned, and effective

Who You Are

• Experienced in partner operations, vendor management, or marketplace environments

• Comfortable owning both strategy and hands-on execution

• Structured, analytical, and confident making quality-based decisions

• Strong communicator who works well across teams and regions

• A people leader who enjoys building capable, accountable teams