IT specialist

Cardiff University, a member of the UK’s elite Russell Group of research-intensive universities, has opened its first international campus in Astana. The University offers undergraduate programmes in Business, Computer Science, Civil Engineering, and Earth Sciences.

We are seeking a highly professional, motivated, and approachable IT Specialist to support University staff and students with their day-to-day IT needs.

The post holder will provide technical support, maintenance, and advice across a wide range of IT technologies, including but not limited to:

• Installation, updating, and support of software (Windows, macOS, Linux, mobile operating systems);

• Mobile devices (Android and iOS smartphones and tablets);

• IT infrastructure, including basic configuration of network equipment (switches, Wi-Fi access points, printers, IP telephony);

• Audiovisual equipment (presentation and recording systems) in teaching and collaborative spaces (lecture theatres, seminar rooms, conference rooms, video conferencing);

• University administrative and management systems;

• Diagnosis and resolution of information security incidents (viruses, phishing, unauthorised access);

• Specialist equipment used in teaching and/or research.

The role operates as a first-line IT support service, requiring a prompt response to any technical issues affecting academic or administrative activities.

Key Responsibilities

• Provide technical support, maintenance, and consultation across a broad range of IT and media technologies.

• Deliver training and guidance to staff and students on the use of University IT systems.

• Support core corporate services, including Microsoft 365, Active Directory, Teams, SharePoint, and email systems.

• Carry out routine operational tasks related to the maintenance and monitoring of University hardware and software.

• Support colleagues by applying professional best practices, resolving most issues independently, and documenting incidents for analysis.

• Respond to user requests, resolve low- and medium-complexity issues, and escalate complex problems when required.

• Participate in diagnosing infrastructure-related issues in collaboration with colleagues and external vendors.

• Install and maintain equipment in strict compliance with health and safety regulations and University standards.

• Contribute to projects and perform tasks as directed by line management.

• Continuously develop knowledge and skills in existing and emerging technologies.

• Comply with University policies on health and safety, equality, diversity, and inclusion.

• Undertake other duties commensurate with the level of the role, as required.

Essential Requirements

Education and Experience

• Higher or secondary specialised education relevant to the role.

• English language proficiency at IELTS 6.5 or above.

• Demonstrable and substantial experience in the IT field.

• Experience working in an IT service environment, with strong skills in supporting PCs, mobile devices, and AV technologies.

Skills and Competencies

• Ability to communicate technical information clearly and professionally to users with varying levels of IT knowledge.

• Strong stakeholder engagement and relationship-building skills.

• User-focused approach with a commitment to high-quality IT service delivery.

• Ability to work independently, plan tasks, and prioritise effectively.

• Experience using monitoring, audit, and reporting tools.

• Understanding of modern IT and AV technologies within an educational environment.

• Proven contribution to effective incident and problem resolution.

• Experience working with Microsoft Office 365.

Personal Attributes

• Resilience, decisiveness, confidence, strong teamwork, and a customer-focused mindset.

Desirable

• Experience working in a university or public-sector organisation.

• Experience in a specialised AV environment.

Terms and Conditions

• Full-time position; employment in accordance with the labour legislation of the Republic of Kazakhstan.

• One-year employment contract with the possibility of extension.

• Competitive salary commensurate with the responsibilities of the role.

• Opportunity to contribute to an internationally recognised educational project.

• Opportunities for professional development.