CRM специалист

KEY OBJECTIVES

Ensure stable work of corporate CRM system – Veeva CRM (based on salesforce.com) and event management system (BPM soft)

Ensure regular CRM system update and configuration to enable promo-cycle performance tracking based on activities in CRM

Active participation in CRM development governance processes to extend and improve functional capabilities and end-user experience

Ensure continuous work manual and automated data-exchange interfaces with satellite applications

Updating user manuals and other training materials. Training sessions for end-users.

STAKEHOLDERS ENGAGEMENT

Reports to: Business Operations Lead

Engages with:

• Sales Force and Marketing teams
• SFE Business Partner
• Business Intelligence team
• Business practice team
• Global and local IT technical and support teams
• 3rd party data provider
• CRM-related cross-functional project teams

JOB RESPONSIBILITIES

Coordinate enabling of regular promotion cycle set-up in CRM system

Ensure relevance, completeness, and consistency of data in CRM system and related analytical tools.

Support and development of regular analytical reports based on CRM data with tight collaboration with SFE business partner and BI team.

Regular Incidents and Problems monitoring.

Effective collaboration with IT/IS team.

Active collaboration with CRM-related cross-functional business projects.

Ensure up-to-date and relevant content in user guides, system/processes documentation and training materials.

End-users support

REQUIREMENTS

2 years of relevant experience with CRM role, preferably in pharmaceutical companies

Experience working with BI platforms

Clear, structured and client-oriented communication style (end-user support and stakeholder’s interactions)

Processes, systems interactions, data flows mapping skills

Upper-Intermediate English level

Good analytical and project management skills