Chief of Operations

Hero’s Journey is a tech-powered fitness brand designed to help people train more consistently, enjoy the experience, and feel real progress. We combine a mobile app, a proprietary training methodology, and a growing network of fitness clubs.

We’re actively scaling, launching our franchise model, and preparing for international expansion. Now we’re looking for a Chief of Operations to build a high-performance operational system across our clubs and ensure every location meets our brand’s service standards.

Responsibilities:

• Overseeing daily operations across all gyms: service quality, cleanliness, equipment maintenance, scheduling, and front-desk operations.
• Leading and coordinating all service managers: training, performance oversight, and process standardization.
• Ensuring stable, consistent operations at each location — from client experience to facility management.
• Managing client feedback and driving service improvements

Supervising our franchise clubs:

• Auditing operational quality
• Supporting hiring and onboarding of service managers
• Delivering operational training and implementation
• Supporting the launch of new gyms: opening processes, staff ramp-up, local adaptation of standards
• Building operational infrastructure: SOPs, checklists, reporting cycles, audit tools

We are looking for Someone Who:

• Has operational leadership experience in fitness, hospitality, retail, or HoReCa
• Has managed multiple physical locations at once
• Can build and scale systems from the ground up
• Cares deeply about customer experience and knows how to improve it
• Knows how to train and develop teams — from entry-level staff to franchise partners
• Balances high standards with motivational leadership
• Is highly organized, responsible, and proactive

What we offer

• A chance to design and scale the operational backbone of a next-generation fitness brand
• A high-energy, ambitious team with a strong mission
• The opportunity to influence key business decisions
• Trust, autonomy, and full ownership of your area
• Fast-track career growth in a scaling company