Search Feedback and Corrections Specialist

What You’ll Do

• You will review a large amount of feedback from customers to improve their experience

• You will do a root-cause analysis using various data sources and tools to understand the customers’ issues;

• You will make high quality edits on OSM and other data sources (e.g. search data) based on guidelines;

• You will provide investigations and analysis, find behavioral patterns and write reports

• You will tightly interact with teammates, managers and engineers to improve current tools, workflows, products and services

What We Believe Are Important Traits For This Role

• A quick learner, ability to switch between projects with different workflow or instructions, multi-tasking;

• Presence of logic, ability to reason and act independently;

• Ability to stay focused on a repetitive work during a working day, keeping high quality and accuracy of data processing;

• Ability to execute monotonous work in large volumes on a high level of personal efficiency;

• Ability to work in a team and high communicative skills;

• Proficiency in English, ability to communicate clearly in written and verbal communication, read and write documentation. (B1 and above). Please, indicate the level of English proficiency in your CV;

• Resistant to stress in a rapidly changing situation

• Analytical mindset and ability to identify common patterns in large volumes of information (SQL and proven analytical experience will be a great advantage)

• Ability to work from the office for the first three months during the probation period, visit office for team sprints periodically.

Welcomed

• OSM data model understanding and editing experience (or other services), interest in cartography and navigation;

• Proven knowledge of SQL/Python/JS/Low Code technologies for data analysis and automations;

• Interest in developing their skills and expanding competencies within working domain;

• Knowledge of Jira and Confluence

• Knowledge of traffic rules or ability to learn them quickly