Student Support Officer

Central Asian University is seeking an attentive, responsive, and responsible Student Support Officer to join our Academic Affairs team. The successful candidate will play a key role in assisting students with a wide range of academic and organizational matters.

This position requires strong communication skills, a sense of responsibility, and the ability to manage multiple tasks effectively in a dynamic university environment.

Key Responsibilities

• Receive and process student requests; provide advice and guidance on academic and administrative matters.

• Collect and manage student applications, track their processing status, and communicate outcomes both in writing and via email.

• Maintain active communication with students by phone and email.

• Foster a welcoming, professional, and student-friendly atmosphere in the office.

• Collaborate with other university departments to ensure timely resolution of student requests.

• Participate in departmental trainings and internal meetings related to student and staff support.

Requirements

Education:

• Higher education degree.

Experience:

• Prior experience working with people or in customer service is preferred (including internships, administrative roles, or experience in higher education institutions).

Hard Skills:

• Proficiency in Microsoft Windows and MS Office (Word, Excel, PowerPoint).

• Familiarity with MS Outlook or similar systems (e.g., IBM Lotus Notes).

• Excellent command of English (fluency).

• Proficiency in Uzbek and Russian at Upper-Intermediate level or higher.

Soft Skills:

• Ability to multitask and work under pressure.

• Strong communication and customer service orientation.

• Team player with a professional and respectful attitude.

• Attention to detail, punctuality, and a positive mindset.