Technical Support Specialist

What makes the role special

IT Support Specialist role is very important in a company because it helps employees overcome technical issues and provides them with the necessary resources to perform their work effectively.

Tasks to solve

• Receiving, assigning support requests, and collecting information about issues.

• Troubleshooting computer and software issues.

• Collaborating with the IT team to resolve user problems.
• Managing user accounts, access rights, and resources.
• Providing user support, training, and clear technical guidance.
• Writing user instructions and documentation.

Requirements

• Experience as an IT Support Specialist, Helpdesk Technician, or similar role 2+ years

• Strong knowledge of computer hardware, operating systems (Windows, macOS) and common office software.

• Understanding of networks (LAN/WAN), Wi-Fi, VPN, and basic troubleshooting.
• Experience with Active Directory, user account management, and access rights.
• Understanding of IT security practices (antivirus, updates, backups).
• Good problem-solving and multitasking skills.
• Strong communication skills and ability to explain technical issues clearly to non-technical users.
• Ability to write user instructions and maintain documentation.
• Team player with strong collaboration skills.
• English level: Upper-Intermediate (B2)

Additional requirements

• Strong customer service orientation and patience when dealing with users.
• Ability to prioritize tasks and work under pressure.

Why choose Group-IB:

• Your happiness is important to us. We want every single team member to be happy.
• Continuing professional development. At Group-IB, you can choose from various paths to growth: progress as an expert, advance to a management position, try your hand in another department, relocate abroad, or launch a new business area at Group-IB.
• A team with extensive international expertise. Do you have experience but are looking for exciting challenges? By choosing us, you will be choosing complex tasks and continuously improving your skills in a fast-growing international company.
• Globally recognized technologies. Group-IB's offices are located in seven countries and our products and services are sold in 60 countries. What’s more, Gartner, IDC, and Forrester have ranked our technologies among the best in their class. We work with over 450 international partners and about 500 clients.
• A culture created by each of us. Group-IB’s employees speak many different languages and understand one another. We respect each other's beliefs, share common values, and strive toward the happiness of every employee.
• Economic stability. Group-IB's sustainable growth helps rapidly develop careers that would take years to progress as far as most other companies.

What else you should know:

• Health. If anything goes wrong, don’t worry — we offer health insurance.
• Certificates and training courses. Group-IB specialists hold over 1,000 professional certificates, including CEH, CISSP, OSCP, GIAC, MCFE, BSI, as well as some rare ones that would be a source of pride for experts in forensics, penetration testing, and reverse engineering worldwide. We have an incentive program that helps employees achieve certifications at the company's expense.
• Challenges. A wide selection of GIB programs helps you improve soft skills, gain new competencies, and receive monetary rewards.
• The initiative is rewarded. At Group-IB, you can bring your most daring ideas to life. The company encourages technical blogging, writing articles, building sports teams, and other creative activities.

Sounds like you? Apply now!